IMPORTANT DELIVERY POLICY
DELIVERY POLICIES AND PROCEDURES
Thank you for choosing to share balloons during this time of physical distance.
If we can’t make a delivery due to changing laws or facility restrictions, we will let you know and give you the option to reschedule, change delivery address, or cancel.
Note: if you have a special request with the delivery time that is not available on our listed schedule below, it will incurre surcharge fee. Please email us 2 days ahead of delivery date at sales@JubyShop.com
OUR DELIVERY WINDOWS:
1) 8:00am to 10:00am.
2) Before 8am.
5) After 5pm
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NON-CONTACT DELIVERIES
We will be scheduling non-contact deliveries whenever possible. For all deliveries, we will contact the recipient or a contact at the delivery destination to confirm the delivery details before preparing the order.
We will notify you in the event that we are unable to make contact with someone at the delivery destination or if the receiving facility is unable to accept balloons.
Someone must be available at the delivery location to receive the balloons at the time we deliver. If the balloons need to be delivered outside, we will confirm that someone will be available to bring the balloons indoors.
PRODUCT AND SERVICE COMPLAINTS
We will take prompt action to address service issues that are reported no later than 3 days after delivery. After this deadline no replacements, refunds, or credits will be issued. In order for us to provide a replacement or refund, we require that a photograph of the balloons be emailed to sales@JubyShop.com with a note providing the order number.
ANONYMOUS DELIVERIES
We are unable to provide anonymous delivery service. In cases where a signature is not provided on the greeting card which accompanies an order, we will reveal the name of the sender to the recipient if requested.
BALLOON DELIVERIES TO A BUSINESS
If the recipient is unavailable when we arrive, the balloons will be left at the business location.
BALLOON DELIVERIES TO A RESIDENCE
Balloons must be accepted in person and will not be left at the entrance unattended. The local dispatcher will call/text or send and email the residence and arrange a delivery time to ensure that someone will be at the residence to accept the order. This call will be made the morning of the scheduled delivery date or the day prior to delivery. If the call is made on the scheduled delivery date and the recipient is unavailable to accept the call, the order may arrive later than the posted deadline. The arrival time will be contingent on when the recipient returns the dispatcher’s call.
BALLOON DELIVERIES TO A HOSPITAL
We will contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest. Only mylar balloons are permitted for hospital orders.
Hospital policies vary and it may not be possible for our staff to make a delivery directly to the room of the patient. Many hospitals require that the balloons be dropped off at a security station, from which the balloons are delivered to the patient by the hospital staff. The staff may need to delay the delivery to the patient for any number of reasons. Please feel free to contact our main dispatch center if you have a concern about the status of your order.
If we are cleared by the hospital to proceed with the delivery, but the hospital refuses the delivery when we arrive, the order will be considered delivered and no refund will be issued. If the delivery can be made to an alternate address which is within our service area, an additional delivery charge may apply.
If we are cleared by the hospital to proceed with the delivery, but the patient is subsequently discharged prior to our arrival, two options become available — 1) The order can be delivered to another local address for an additional delivery charge, or 2) The order cannot be delivered and must be canceled. In this case, no refund will be issued.
BALLOON DELIVERIES TO A HOTEL
Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge. The customer is responsible for ensuring that the hotel completes the delivery.
BALLOON DELIVERIES TO A SCHOOL
Not all schools permit balloon deliveries to students. Those that do require that the delivery be made to the main office. The customer is responsible for ensuring that the school office contacts the student to pick up the balloons.
In the event of forecasted severe weather, Juballoons will contact the customer at least one day prior to delivery to reconfirm, postpone, or cancel/refund the order.
Juballoons is not able to change or cancel an order if the request is made on the delivery date.
If Juballoons is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange rescheduling or cancellation and refund.
HOW TO CANCEL AND CHANGE ORDERS
Please send your request by email to sales@JubyShop.com and leave a phone message at our dispatch center 562-303-7068 within 24 ours of placing an order. Please consider your order canceled or changed only when you have received a confirmation by email.
In the event of forecasted severe weather, Juballoons will contact the customer at least one day prior to delivery to reconfirm, postpone, or cancel/refund the order.
Juballoons is not able to change or cancel an order if the request is made on the delivery date.
If Juballoons is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange rescheduling or cancellation and refund.
HOW TO CANCEL AND CHANGE
Please send your request by email to sales@JubyShop.com and leave a phone message at our dispatch center 562-303-7068. Please consider your order canceled or changed only when you have received a confirmation by email.
DELIVERY POLICIES AND PROCEDURES
Thank you for choosing to share balloons during this time of physical distance.
If we can’t make a delivery due to changing laws or facility restrictions, we will let you know and give you the option to reschedule, change delivery address, or cancel.
NON-CONTACT DELIVERIES
We will be scheduling non-contact deliveries whenever possible. For all deliveries, we will contact the recipient or a contact at the delivery destination to confirm the delivery details before preparing the order.
We will notify you in the event that we are unable to make contact with someone at the delivery destination or if the receiving facility is unable to accept balloons.
Someone must be available at the delivery location to receive the balloons at the time we deliver. If the balloons need to be delivered outside, we will confirm that someone will be available to bring the balloons indoors.
PRODUCT AND SERVICE COMPLAINTS
We will take prompt action to address service issues that are reported no later than 3 days after delivery. After this deadline no replacements, refunds, or credits will be issued. In order for us to provide a replacement or refund, we require that a photograph of the balloons be emailed to sales@JubyShop.com with a note providing the order number.
ANONYMOUS DELIVERIES
We are unable to provide anonymous delivery service. In cases where a signature is not provided on the greeting card which accompanies an order, we will reveal the name of the sender to the recipient if requested.
BALLOON DELIVERIES TO A BUSINESS
If the recipient is unavailable when we arrive, the balloons will be left at the business location.
BALLOON DELIVERIES TO A RESIDENCE
Balloons must be accepted in person and will not be left at the entrance unattended. The local dispatcher will call/text or send and email the residence and arrange a delivery time to ensure that someone will be at the residence to accept the order. This call will be made the morning of the scheduled delivery date or the day prior to delivery. If the call is made on the scheduled delivery date and the recipient is unavailable to accept the call, the order may arrive later than the posted deadline. The arrival time will be contingent on when the recipient returns the dispatcher’s call.
BALLOON DELIVERIES TO A HOSPITAL
We will contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest. Only mylar balloons are permitted for hospital orders.
Hospital policies vary and it may not be possible for our staff to make a delivery directly to the room of the patient. Many hospitals require that the balloons be dropped off at a security station, from which the balloons are delivered to the patient by the hospital staff. The staff may need to delay the delivery to the patient for any number of reasons. Please feel free to contact our main dispatch center if you have a concern about the status of your order.
If we are cleared by the hospital to proceed with the delivery, but the hospital refuses the delivery when we arrive, the order will be considered delivered and no refund will be issued. If the delivery can be made to an alternate address which is within our service area, an additional delivery charge may apply.
If we are cleared by the hospital to proceed with the delivery, but the patient is subsequently discharged prior to our arrival, two options become available — 1) The order can be delivered to another local address for an additional delivery charge, or 2) The order cannot be delivered and must be canceled. In this case, no refund will be issued.
BALLOON DELIVERIES TO A HOTEL
Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge. The customer is responsible for ensuring that the hotel completes the delivery.
BALLOON DELIVERIES TO A SCHOOL
Not all schools permit balloon deliveries to students. Those that do require that the delivery be made to the main office. The customer is responsible for ensuring that the school office contacts the student to pick up the balloons.